Send the cancellation to:
Consequences of cancellation
In the case of an effective cancellation, each party shall return the received services; the compensation for capitalised use (if any) shall be reimbursed/returned. Compensation for loss of value is required, where applicable, if you are unable to return the received goods in whole or in part or only in a deteriorated state.
This does not apply when surrendering goods if the deterioration of the good can be attributed solely to its inspection – such as that you could have conducted in a retail shop. Otherwise you can avoid the obligation to provide compensation for value for deterioration caused by intended use of the good by not using the good as a proprietor and by refraining from everything which can diminish its value.
You must bear the cost of the return if the good delivered corresponds to your order. Otherwise the return is free of charge for you. Goods which cannot be sent as parcels are picked up by us.
Obligations for refunding payments must be fulfilled within 30 days. For you, this period begins when you send off your notice of cancellation or the good; for us it begins when we receive the notice or good.
Payments by credit card are refunded only to the corresponding credit card account.
Transfers for advance payment orders will be refunded to an account to be specified by the customer.
The right of cancellation shall not exist for delivery of software if the consumer has unsealed the delivered data media.